Summary

Senior Technical and Content Writer with emphasis on IT and software. Experienced in blockchain technology and crypto trading, network security, Forex trading, online gaming, and VoIP. Prepared and supported web doc portals using tools such as Doc-as-code platforms, MadCap Flare, Wordpress knowledge bases, Zendesk, and Confluence.

Agile team player who has assisted different teams with technical content, including marketing, sales, support. Formidable player in intense delivery cycles with experience in coordinating deliveries, particularly in last-minute situations.

Stress survivor with curiosity beyond requirements, including interests in basic web programming technologies like HTML5, JavaScript, and CSS.

Highlights

Experience

Senior Technical writer - 01/2024 - 09/2024 in EnduroSat, Sofia, Bulgaria

• Prepared and updated user manuals, data sheets and configuration sheets for EnduroSat's satellite hardware modules, written in LaTex.
• Prepared and updated doc-as-code guides (in MkDocs) for EnduroSat's software platforms

Senior Technical & Content writer - 04/2023 to 08/2023 in Next Basket, Sofia, Bulgaria

• Prepared Marketing & PR articles, created of Next Basket’s knowledgebase from scratch (on Hubspot).
• Setup of tech writers' work processes in Jira to fit the SCRUM/Agile approach for deliveries.

Senior Technical writer - 06/2021 to 10/2022 in Qredo, Sofia, Bulgaria

• Prepared and updated technical documentation for Qredo’s APIs and pluggable components, including API reference guides, developer guides, technical papers.

Senior Technical writer - 03/2017 to 06/2021 in Axway, Sofia, Bulgaria

• Prepared and updated technical documentation for Axway’s SecureTransport platform, an enterprise-level MFT (Managed File Transfer) solution, including administrator guides, release notes, developer guides, deployment guides, etc.
• Setup of complex tech writers' SCRUM/Agile processes in Jira in an intensive delivery cycle.

Senior Technical writer - 12/2015 to 02/2017 in Secure Group Labs, Sofia, Bulgaria

• Prepared and updated the WordPress academy web portal with for the product line of the company's encrypted solutions for mobile devices; also prepared interactive web tutorials using Inline Manual.

Senior Technical writer - 12/2014 to 12/2015 in Naxex, Sofia, Bulgaria

• Prepared and updated technical documentation for the Naxex’ FOREX trading platform, including release notes; user guides (including in both Webhelp and print format).

Senior Technical writer - 09/2012 to 08/2014 in TradoLogic, Sofia, Bulgaria

• Prepared and updated technical documentation for the Tradologic’s binary options trading platform, including release notes; user guides; integration guides; (API) reference guides.

Sales manager and technical writer - 04/2012 to 08/2012 in Zoiper, Sofia, Bulgaria

• Performed cold calls and aggressive campaigns to reach out to enterprise customers and also handled customers with tech queries and requests regarding purchasing and customization of Zoiper softphone and other VoIP products.
• Updated existing technical documentation plus created and edited templates for tech support responses.

Technical writer - 11/2010 to 08/2011 in ProSyst, Sofia, Bulgaria

• Prepared and updated user and developer guides for home automation modules of Prosyst’s proprietary OSGi-based platform; most documentation published as web content.

Technical writer - 05/2008 to 09/2010 in Playtech, Sofia, Bulgaria

• Prepared and updated technical documentation for the online Bingo and Poker gaming platforms, including release notes, user guides, reference guides, and API reference guides.

Technical writer and marketing content writer - 09/2006 to 05/2008 in Zoiper, Sofia, Bulgaria

• Prepared and updated technical documentation for Zoiper softphone, including user manuals, API reference guides, provisioning documentation, etc.
• Prepared and published news articles, press releases and other marketing content; website content; search engine optimization (SEO).

Note: This list of past jobs is not the complete. For the sake of brevity, it only includes roles that are pertinent to IT, software and technical or marketing content.

Education

1997-2004 - Master's Degree, Electrical Engineering; Technical University, Sofia
1992-1996 - 127th High School, Sofia
1991-1992 - Junior High School 190, New York City, USA

IT skills

This comprehensive list is not entirely complete but rather provides useful insight.

Personal data

• Year of birth: 1978
• Citizenship: Bulgarian
• Current location: Sofia, Bulgaria
  
  

Human Languages

• Bulgarian – mother tongue
• English – excellent – certificate from 1st English Language High-School in Sofia, Bulgaria
• Spanish – basic to medium level
• Russian – basic
• German – basic
  
  

Miscellaneous

Some unmentioned previous roles include:

• (2004-2006) Translator of English books (English to Bulgarian) for Riva Publishers: “Mr. Nice” by Howard D. Marks and “Adept” by Robert Finn
• (1996-2010) Freelance translator (English <> Bulgarian) for different technical documentation, including user guides and specifications for various technology products; translations of legal documentation; translations and composing of website content
• (2004-2008) Freelance translator (English <> Bulgarian) for Butex Translations agency, Bulgaria
  
  

Personal interests