Toma Kashamov
Technical Writer & Content Strategist
Sofia, Bulgaria
+359889452410
Skills
Office tools: MS Office, Open Office, Google Docs
85%
WYSIWYG Authoring tools: MadCap Flare, DrExplain
90%
Web publishing: Wordpress, Hubspot, HelpDesk
95%
Code and text editing tools: VS Code, Notepad++
95%
Doc-as-code: MkDocs, Docusaurus, Slate
95%
Wiki: Confluence, WikiMedia
70%
Diagrams: Visio, Draw.io, Mermaid.JS
85%
Web programming: HTML, CSS, Javascript
65%
Languages
English
Bulgarian (mother tongue)
Spanish
Russian
German
Work Experience
Senior Technical & Content writer / nextbasket.com
Apr 2023 - Aug 2023
- Preparation of Marketing & PR articles, preparation of Next Basket’s knowledgebase from scratch (on Hubspot), all maintained in a Git repo, using a structure prepared in MkDocs (doc-as-code platform)
- Setup of tech writers’ work processes in Jira to fit the SCRUM/Agile approach for deliveries
Senior Technical writer / qredo.com
Jun 2021 - Oct 2022
- Preparation of technical documentation for Qredo’s APIs and pluggable components, including API reference guides, developer guides, technical papers
Senior Technical writer / axway.com
Mar 2017 - Jun 2021
- Preparation of technical documentation for Axway’s SecureTransport platform, an enterprise-level MFT (Managed File Transfer) solution, including administrator guides, user guides, release notes, developer guides, etc. and maintaining documentation up to date with releases of patches and new versions
- Setup of complex tech writers’ work processes in Jira to fit the SCRUM/Agile approach for deliveries
Senior Technical writer / securegroup.com
Dec 2015 - Feb 2017
- Preparation and updating of technical documentation for the product line of encrypted solutions for mobile devices, including the complete revamp of the company’s WordPress Heroic Knowledgebase; and Inline Manual webhelp documentation tool for interactive web tutorials.
Senior Technical writer / naxex-tech.com
Dec 2014 - Dec 2015
- Preparation and updating of technical documentation for the Naxex’ FOREX trading platform, including release notes; user guides (including in both Webhelp and print format).
Senior Technical writer / tradologic.com
Sept 2012 - Aug 2014
- Preparation and updating of technical documentation for the Tradologic’s binary options trading platform, including release notes; user guides; integration guides; (API) reference guides.
Sales manager and Technical writer / zoiper.com
Apr 2012 - Aug 2012
- In charge of enterprise customers who require technically advanced aid for the purchase, customization, and deployment of VoIP software, mostly regarding Zoiper softphone.
- Updated existing technical documentation plus created and edited templates for tech support responses.
Technical writer / prosyst.com
Nov 2010 - Oct 2011
- Preparation and updating of user and developer guides for home automation modules of Prosyst’s proprietary OSGi-based platform; most documentation published as web content.
Technical writer / playtech.com
May 2008 - Sept 2010
- Preparation and updating of user and developer guides for home automation modules of Prosyst’s proprietary OSGi-based platform; most documentation published as web content.
Technical and marketing content writer / zoiper.com
Sep 2006 - May 2008
- Preparation and updating technical documentation for Zoiper softphone, including user manuals, API reference guides, provisioning documentation, etc.
- Preparation and publishing of news articles, press releases and other marketing documentation; website content; search engine optimization (SEO)
Note: This list of past jobs is not complete. For the sake of brevity, it only includes roles that are pertinent to IT, software and technical or marketing content.
Education
Technical University of Sofia
1997 - 2004
Master's Degree in Electrical Engineering